Hatchling

Support

Found a bug, have an idea, or a question? Tell us here. We are two parents, and we read every message ourselves.

Write to us

For grown-ups. This form is for parents, carers and teachers. Please don't let your child fill it in, and please don't include your child's full name, photos or other personal details.

What's it about?

Prefer email? Write to 1energytogether@gmail.com.

Quick answers

How do I open the parent corner?

Look for the parent corner button and hold it down for about a second. The short hold keeps little fingers out.

How do I set play time and rest?

Open the parent corner and choose how long play lasts and how long rest lasts. When play time is up, the sun sets in the dino world. Your child can finish the round they are in, so it ends gently instead of mid-game.

How do I change the language?

Open the parent corner and pick English, Telugu or Spanish. The voices change with it.

How do I record my child's name?

Open the parent corner and record your child's name and a few loving lines in your own voice. Hatchling asks for the microphone the first time. Your child's name is only ever heard in your voice, never in a computer voice. Recordings stay on your iPad.

How do I turn on iCloud sync?

Sync is optional. Open the parent corner and switch on iCloud sync. Your iPad needs to be signed in to iCloud. Progress is kept in your own iCloud account, so it can follow your child to another iPad signed in to the same account. We never see it.

How do I lock the iPad to Hatchling (Guided Access)?

Guided Access keeps your child in one app. The parent corner has a short guide too.

  1. On the iPad, open Settings > Accessibility > Guided Access and turn it on. Set a passcode.
  2. Open Hatchling, then triple-click the top button (or the side button, depending on your iPad) and tap Start.
  3. To leave, triple-click the same button again and enter your passcode.
How do I reset or delete my child's progress?

You can reset progress from the parent corner. Deleting the Hatchling app also removes everything it saved on the iPad: progress, drawings and recordings. If you turned on iCloud sync, a copy of progress is kept in your own iCloud account.

Is Hatchling free?

Yes. There are no ads, no in-app purchases, no subscriptions and no accounts.

Which devices does it work on?

Hatchling is made for iPad, running iPadOS. The App Store page will show the exact requirements once it is live.

Which languages does it speak?

English, Telugu and Spanish, with natural recorded voices.

Does it need the internet?

No. Hatchling works fully offline. The only things that reach outside the app are links in the parent corner, and iCloud sync if you choose to turn it on.

How do I get the beta?

Hatchling is in a TestFlight beta and coming soon to the App Store. Email us for a TestFlight invite and we will send you one.

How do I join the parents' WhatsApp group?

Tap join the parents' WhatsApp group. It is a friendly place to share ideas and hear about updates. Other members can see your phone number there, as in any WhatsApp group.